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St. James ER receives award

June 25, 2008
St. James Healthcare Receives
National Award For Exemplary Service
Most Improved Emergency Care 2007

Butte, Montana – St. James Healthcare has just been named a National Award winner in healthcare service quality for Exemplary Care 2007 by Avatar International, Inc., a leader in healthcare research and consulting.

In making the announcement, Dr. Michael Everett, Avatar Founder and CEO said, “St. James Healthcare has clearly demonstrated that improvement efforts can pay off in enhanced patient ratings. Your medical center has significantly improved its service quality in Emergency Care reflecting patients’ increased confidence in Emergency staff and services. Congratulations for this significant accomplishment.”

“We are so excited to receive this award,” said Judi Williams, Director of Emergency Services at St. James Healthcare. “Our Emergency Department has worked very hard over the past year to improve processes and quality of care to our patients. The receipt of this award shows that our efforts truly paid off. I am so proud of our Emergency Department team on their efforts and congratulate them on receiving this award.”

About The Award

This award is based on the results of the hospital’s 2007 Emergency surveys compared to 2006. Hospitals achieving a 1 standard deviation increase in score from the previous year receive this award. It is awarded by bed size and patient Emergency.

Innovative Solutions

Through Evidence Based Intelligent Surveys and Innovative Solutions, Avatar International assists hospitals in creating and implementing innovative solutions to address local healthcare needs. With over 25 years of experience in quality improvement and customer service training, Avatar provides a broad spectrum of improvement support to survey clients. Avatar’s leading edge Intelligent Surveys help hospitals excel at HCAHPS and service quality, increase market share, enhance community image, decrease the cost of poor service, improve outcomes, and retain high performing staff.

About St. James Healthcare

St. James Healthcare has played an important part in the history of the Butte region. Founded in 1881 by the Sisters of Charity of Leavenworth, St. James Healthcare has been known for generations for its mission of compassionate care and service to the poor. For more than 125 years, St. James Healthcare has provided care for the sick and served the poor. Today, St. James Healthcare is one of Montana's largest comprehensive hospitals, serving the healthcare needs of people in a seven-county region.

About Avatar
Avatar definition: exemplar, standard of comparison

Avatar is the premier provider of hospital survey needs in the healthcare industry. Avatar began in 1981 as the Avatar Institute, a non-profit research and training institute. Avatar’s services initially focused on quality and performance improvement, learning organization, customer service, and vision alignment development. Several Avatar clients such as the Walk Disney World Company, Baptist Health Care in Pensacola, and the Ritz Carlton Hotel Company became widely know as industry leaders for their excellent customer focus.

Avatar has served healthcare nationally for over twenty-five years including small community hospitals, academic medical centers, large regional medical centers, integrated healthcare systems, long-term care and behavioral health organizations. Avatar provides the most accurate, comprehensive, customized, and actionable patient surveys in the industry. Avatar is the only survey vendor that constructs a unique survey for each and every patient to measure the precise care and services received. 

Michael Everett PhD, CEO is the only patient survey expert ever appointed to the prestigious National Advisory Council of the Agency for Healthcare Research & Quality. Dr. Everett assisted AHRQ during the development of phase of HCAHPS.

Avatar International can be reached at 1-800-282-8274.

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