Perioperative Nurse Liaisons
September 21, 2010
Daily News: Periop Nurse Liaisons Increase Satisfaction
Perioperative nurse liaisons help to improve patient satisfaction scores and decrease families’ anxiety as their loved ones undergo surgery, according to a report in the August AORN Journal.
Perioperative nurse liaisons help to support patients’ loved ones, reinforce preoperative teaching, answer questions and provide information during surgical procedures that can help family members better manage stress and view the process more positively, according to the report.
Author Kimberly Ann Stefan, RN, MA, CNOR, reviewed the nurse liaison program that Exempla Good Samaritan Hospital, Lafayette, Colo., started in 2004. Perioperative leaders initially thought that OR nurses would be ideal for the role, but the director of perioperative services found that postanesthesia care unit nurses were best suited to be perioperative nurse liaisons.
As a result of this program, the facility’s patient satisfaction survey scores related to communication had a marked improvement by June 2009.