Quality & Patient Care
“It’s important for all of us to ensure that everything we do and the care processes we design have the patient at the center of our universe.”—Dr. John Byrnes, Chief Medical Officer
Quality matters. That’s why across the SCL Health System, we strive to foster an environment where every associate is empowered to do whatever is necessary to improve the care experience.
Where quality outcomes and patient safety are concerned, we continue to set our sights higher. Learn more about our areas of focus based on our own analysis of scorecards, risk management claims and national performance measure rankings:
Maximizing our health system’s performance relative to value-based purchasing.
Medicare introduced this new payment system last year shifting its focus from payments based on volume to payments based on performance. Scoring of core measures, patient experience, hospital acquired conditions and readmissions determines whether hospitals are penalized, break even or rewarded. Learn more about how our Medicare Bundled Payment ...
Accelerating the implementation of best practices to ensure excellent patient experiences systemwide. As part of this initiative, we are piloting an after-discharge call system to follow up with patients and other efforts that focus on the basics of creating a safe environment and improving communications.
Adopting High Reliability Organization (HRO) principles ultimately to deliver error-free patient care. HRO principles were initially adopted by the airline and the nuclear power industries to eliminate errors. A sampling of these principles includes use of checklists and the ability of anyone on a team to stop a process if he/she thinks it’s incorrect. Three of our Colorado care sites will be piloting designing systems and processes to reduce errors that result in patient harm by over 50 percent over the next two years. Pilot sites include Exempla Lutheran Medical Center, Wheat Ridge.; Exempla Saint Joseph Hospital, Denver; and St. Mary’s Hospital & Regional Medical Center, Grand Junction.
Pursuing the gold standard by developing the safest hospitals with the best outcomes in the country
Across our health system, our Quality and Safety team is putting their vision into action by serving as expert consultants to the care sites we support. Meet the team leading that effort:
- Dr. John Byrnes, Chief Medical Officer
- Barbara Davis, Vice President of Patient Experience, Accredidation and Quality Training
- Dr. Tom Peterson, Vice President, Patient Safety Officer,
- Amy Anyangu, RN, Director, Safety and HRO Development
- Jennie Dulac, RN, MS, Vice President, Clinical Quality Improvement